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Frequently Asked Questions

About us - Frequently Asked Questions

- PROVIDING TRANSFERS DURING COVID-19 ->

- Az éppen aktuális előírások és korlátozások betartásával folyamatosan biztosítjuk a nemztetközi transzfer szolgáltatást. Kérjük legyen tekintettel arra, hogy egymás és a saját biztonságunk érdekében arc maszkot használunk az utazás során és ezt az utasainktól is elvárjuk!- YES!COVID19: We are providing our services as usual. Our vehicles are being sanitised before and after each journey and all our drivers are wearing face mask during the journey. We are strictly following all guidelines set out by the government. CORONAVIRUS: Here's the latest A regularly updated feed of the latest information about coronavirus in Hungary.

- CARD PAYMENT? ->

Bankkártyás fizetés lehetséges a taxikban, személygépkocsikban, minibuszokban. Private car, van, minibus, bus transfers from and to Budapest - Vienna, Bratislava, Zagrab, Ljubljana, Venice, Munich- YES! How SumUp payments work? The payment process is simple: the main screen of the app shows the product menu (with products we’ve added) and the option to manually enter an amount in HUF. Entering an amount allows to type a description of the purchased item/service. When ready to pay, you tap “Charge”. If cash payments are enabled in settings, you can enter an amount paid in cash. If choosing card payment, the transaction amount will be sent to the card reader – provided it is connected and nearby – and the card reader display will switch on prompting the customer to insert or tap their card or phone. Once the payment has gone through, an email or text receipt can be sent to the customer, or you can print a receipt from a wireless printer connected in the app.

HOW CAN I ORDER A TRANSFER? ->

Bankkártyás fizetés lehetséges a taxikban, személygépkocsikban, minibuszokban. Private car, van, minibus, bus transfers from and to Budapest - Vienna, Bratislava, Zagrab, Ljubljana, Venice, Munich- We Are Specialised In Providing Private Hire Transfers. Quality Vehicles. Reliable Transfers. Licensed & Insured Firm.  Operating 24/7 A Week,  We are specialised in providing express transportation (Private Hire), services for to and from Budapest, Budapest Airport, Vienna, Vienna Airport.  Operating hours: We operate 24/7 a week. Quick and simple booking system! Please be aware of that, asking for an offer does not mean booking the transfer! You can ask for an offer, by filling in the form, you can find in our page. We kindly ask you, to provide as many essential information for your transfer as you can - the more exact data we have, the better and more detailed offer we can give! We are handling your information with total discretion! After sending your inquiry, you will get an automatic response - which means, you successfully sent the form. Later we send you our detailed offer. The transfer is officially ordered when you accept this offer, and we send you a final confirmation.
- Our transfer prices are always apply for the vehicle! Please choose the car category according to the number of passengers and the amount of luggage!
- When we get the message of you accepting our offer, we send you the confirmation in which, you can read the detailed description of the transfer - in order to avoid any mistake or misunderstanding.
- Please contact us in e-mail or by phone! Customer service: +36 30 237 6000 - in English, German or Hungarian.
- When ordering a transfer, we do not ask for deposit, any prepayment or credit card details. In case you would like to resign your transfer for any reason, do not hesitate to contact us! We kindly ask you, to inform us in time - at least a day before the transfer, if possible!
- You should always pay after arriving, we do not ask for deposit of any kind of prepayment. Accepted currencies are: HUF, EUR, CHF, GBP, USD. In case you wish to pay by credit card, please point it out in the booking form! Our contracted partners have the opportunity of personalized payment options.
- Of course, you always receive an official receipt about the service. We do have a mobile on-line cash register, but according to your request the driver issues a cash receipt. Our contracted partners have the opportunity of personalized payment options.
- Meet and Greet Service: On your arrival at the airport, our driver wait in the airport arrival hall with your name on the signboard. In the confirmation of the transfer, we inform you about the pickup details - as the place, time, and method - in each individual case. In the inquiry form we always ask for your phone number, so the driver can contact you if necessary. The pickup point in airports is at the terminal meeting point, in hotels is at the reception, in other cases or at companies, the closest to the given address, where the car can stop regularly.
- A significant number of our clients come from abroad - travellers, businessmen or tourists. You can send your inquiry in English or German as well. For the international transfers - taxi or minibus taxi categories - English and German speaking driver is provided.
- For international transfers we use comfortable, modern spacious taxis, minivans, minibuses, provided with enough space for every passenger to take 1 cabin size suitcase and 1 carry-on bag with themselves. In case of extreme amount of luggage, please point it out in the booking form! We can provide a truck trailer for extra fee, if necessary.
- Passenger transportation is not subjected to regional license. Our operating field is Hungary. But international transfers are done according to the actual laws and decrees in force. We are allowed to provide international passenger transportation but the departure or arrival address must be located in Hungary!
- You can find a few special options, which we are offering for our non-European clients in the first place. In case you have a special wish or plan, not mentioned in the site, please point it out in the inquiry form!
- Our cars are licensed for passenger transportation by the National Transport Authority, correspond the strictest conditions and undergo regular maintenance. Car: Mercedes E class. Minibuses: Mercedes Vito, Viano, V class. Buses: Mercedes Sprinter - 15, 18, 20 seater.
- We only do private transfers, so only you or your companions are travelling in the booked vehicle.
- Highlights: As we monitor the flights status in advance, there are no additional charges for flight delays. It can happen, that the flight is late or even cancelled occasionally. In this case, please contact us as soon as you can on phone - so the driver do not have to wait needlessly, or can pick you up later.
- Unfortunately traffic jams, accidents, roadworks can happen sometimes. In case of border crossing a longer period of waiting time can also be expected. Based on our experience and knowledge of the region, we do our best to arrive on time even in these unexpected situations, but we do not take responsibility for circumstances beyond our control. If the driver is late for any reason - do not worry, such events happen rarely - he will contact you by phone! This is why we ask for phone number, please be available before your car arrives!

Reviews from our customers

Maria Maglasang - Indonesia

I always wanted to visit these cities (Bratislava, Vienna, Budapest). I'm so happy, I found this site! Easy to book, enough details and information, so I didn't have to worry about anything. Thanks for the trip! I miss these places already! Best wishes: Maria from Indonesia

2018-03-19

Marek Jablonsky - Poland

Hi! We were travelling with the kids from Vienna to Budapest with the option of travelling through the Danube Bend. So rich history and amazing view! Our guide and driver was so easy-going, helpful and intelligent. The kids enjoyed the time so much and learnt more, than in a history lesson! We would like to thank you for the ride. It was an awesome day, you made our trip so interesting! Thank You Emil! Regards: Marek Jablonsky - Poland

2018-03-19

Tommy Lim

"We had booked for us 3 Emil as a private driver from Vienna to Budapest in Sept. 2017 via his homepage viennabudapest.hu. It was easy to find all the informations on the site. His offer was promt and detailed, he answered for all our questions previously in his transfer confirmation. The pick up was in the exact time, the car is a luxury Mercedes E class estate car, enough luggage-rack for our 4 suitcases and hand bags. He offered us not a simple direct transport to Budapest but a scenic tour via Bratislava, which is the capital city of Slovakia. It was amazing!!! Highly recommended! Thank you Emil!"

2018-03-10

Daniel Sikorsky

It was an excellent ride and excellent car excellent driver.
Five stars!
Thanks Emil

2018-01-10

Dieter und Elke Schröder

Wir möchten uns für die pünktliche Abholung aus Pari bedanken.Wir
können Sie nur weiter empfehlen.
Grüße aus Schleswig Holstein!

Dieter und Elke Schröder

2017-07-06

Trade registration code: 25697297
Tax code: 51336985-1-34
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